FAQ
Q: What materials are your jewelry made of? Will it fade easily?
Our jewelry is made from high-quality materials such as brass, gold, silver, natural stones, pearls, leather, and cords, combined with alloys, S925 silver, and thick gold plating for long-lasting shine. With proper care, it will not easily fade; we recommend avoiding prolonged contact with water, sweat, or chemicals.
Q: Why are your prices lower than big brands? Is the quality reliable?
We manufacture for many internationally renowned brands, using the same high-quality materials and craftsmanship — often from the very same factories. The difference is that we sell directly to customers without the hefty brand markup or distribution costs. As a result, our prices are often less than one-tenth of big luxury brands, allowing you to enjoy premium-quality jewelry at an affordable price.
Q: How do I choose the right size?
Each product page includes sizing details: rings come with an international size chart, and necklaces/bracelets list length and adjustable ranges. If unsure, contact our customer support team for guidance.
Q: Are your jewelry pieces safe for sensitive skin?
Most of our jewelry is made with hypoallergenic materials such as S925 silver and thick gold-plated alloys, making them comfortable to wear. For highly sensitive skin, we recommend our pure silver or thick gold-plated collections.
Q: Do you offer gift packaging?
Yes, we provide elegant gift packaging (some items include gift boxes). You can select this option at checkout, making it perfect for gifts.
Q: How long does shipping take?
We ship within 1–3 business days. Standard shipping takes 7–15 business days, and express shipping 3–7 business days. Tracking is provided.
Q: Do you accept returns and exchanges?
Yes. Returns are accepted within 14 days if unworn and in original condition (shipping costs covered by the customer). For quality issues, we cover the return shipping. Please see our Return Policy for details.
Q: How should I care for my jewelry?
Avoid contact with water, sweat, perfume, and cosmetics. Store in a dry place when not in use, and gently clean with a soft cloth.
Q: What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and more.
Q: How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. Use the link to check delivery progress in real time.
Q: Do you offer bulk or custom orders?
A (English):
Yes. We accept bulk orders starting from 50 pieces with discounts and customization, ideal for corporate gifts or wholesale. Please contact us for details.
Q: What occasions are your jewelry suitable for?
A (English):
Our designs are versatile for daily wear, work, dates, and gatherings. Special collections like pearls and gold-plated pieces are also perfect for formal occasions or gifting.